Customer Success Manager

About Machines Like Me

Machines Like Me helps enterprises put agents to work in complex environments. Founded in 2023 and headquartered in Grünwald, we design custom AI agents that run natively within our clients' own infrastructure.

By automating more than 300 processes across 20+ industries, we take repetitive work off people so teams can focus on what they do best. We have offices in seven cities and people working with us around the world: wherever you are based, you work with the whole company, not just your local office.

Role overview

This is a remote role, open to candidates anywhere.

Own client-facing delivery from first conversation to stable handover, translating business needs into structured implementations and protecting quality at every approval gate.

What you will do

• Run the full delivery lifecycle for projects of standard complexity, including exploration, implementation, iteration and stabilization.
• Translate customer requirements into structured technical tasks while balancing scope, speed and quality.
• Lead customer interactions in English, including discovery, kick-off, requirement gathering, progress updates, demos, sign-off and feedback sessions.
• Own and deliver defined workstreams or project components end-to-end.
• Write client-ready offers and change requests, and price standard projects, validating complex assumptions with senior colleagues.
• Own and protect quality across the approval gates of the engagement, catching issues before they reach the client.
• Identify risks and propose mitigation actions in a timely manner, and escalate early when a situation is genuinely high-risk.

What you bring

• Bachelor's degree in Computer Science, Engineering or a related field, or equivalent professional experience.
• Experience in technical delivery environments with customer-facing exposure, including a track record of owning workstreams or projects end-to-end.
• Offer writing, effort estimation and commercial scoping of standard projects.
• Client communication in English: client-ready written documents and confident leadership of live meetings and negotiations.
• Stakeholder management, meeting facilitation, and turning ambiguous client situations into clear, actionable requirements.
• Quality review of deliverables for client-readiness before sign-off.
• Analytical thinking, negotiation, and organization across parallel workstreams.

Who you will work with

• Clients and their senior management.
• The CSM Lead and other Customer Success Managers.
• Lead Forward Deployed Engineers and Forward Deployed Engineers.
• Engineering, solution, product and platform teams.