AI Agents across revenue, distribution, front office, housekeeping and finance.
WHY AUTOMATION FITS HOSPITALITY
Rates and restrictions have to reach every channel, every booking has to land in the PMS, every folio has to balance at night audit, and every shift has to be scheduled against demand. Most of this work follows documented rules but still depends on someone doing it by hand, property by property.
Our AI agents take over these processes end-to-end, inside your PMS, POS, channel manager, loyalty and finance systems.
WHAT WE DO FOR HOSPITALITY
Agents run the back office. You run the front desk.
Source: Eurostat, prc_hicp_aind (CP112, CP00), 2025
AI agents keep rates and availability aligned across OTAs, metasearch and your own website, flag any mismatch and reconcile channel commissions. Your revenue team can focus on pricing strategy.
Source: Eurostat, sts_selb_a (I55), 2025
Managers spend more of their day with guests and staff. AI agents plan shifts from the occupancy forecast, track labor cost per property in real time and prepare timesheets and tip distribution.
Source: Eurostat, sts_setu_a and sts_selb_a (I55), 2025
Each night, AI agents run the audit, reconcile folios and POS and produce the USALI P&L for each property and for the whole portfolio. Your finance team starts the day with the numbers ready to review.
* Our fastest go-live. Timelines depend on the complexity of the project and its processes.
INSIDE A HOTEL GROUP
We don't deploy generic software. We design AI Agents around the processes, tools and people of each function, then connect them where it matters. Click any department to explore.
Revenue Management & Pricing
Agents shop competitor rates, monitor parity, forecast demand and prepare pricing and length-of-stay recommendations, so the revenue manager decides instead of collecting.
Distribution & Channel Management
Agents push rate plans and restrictions to OTAs, GDS and metasearch, allocate inventory per channel and reconcile commissions against bookings, so leakage is found before the invoice.
Reservations & Front Office
Agents validate incoming bookings, send pre-arrival communications, assign rooms and upgrades, process no-shows and settle folios at check-out, so the desk looks after the guest.
Guest Experience & Loyalty
Agents personalize pre-stay offers, run in-stay messaging, administer the loyalty program, monitor reviews and triage service recovery, so guest teams act on what matters.
Sales, Groups & MICE
Agents qualify group RFPs, route leads, generate quotes, manage group blocks and draft banquet event orders, so sales teams spend their time with the client.
Housekeeping & Rooms Operations
Agents update room status from the PMS, schedule turnover and deep cleaning, track linen and mini-bar replenishment and flag defects to engineering, so supervisors manage the floor.
F&B Operations
Agents track inventory and par levels, analyze POS sales mix and food cost, document allergens per menu and log waste, so outlet managers run service instead of counting.
Maintenance & Engineering
Agents schedule preventive maintenance, manage out-of-order rooms, monitor HVAC and energy, track inspections and spare parts, so engineers fix instead of file.
Procurement & Supply
Agents match invoices three ways, order F&B and operating supplies, score suppliers and consolidate contracts across properties, so buyers negotiate instead of chasing paperwork.
HR, Workforce & Scheduling
Agents build shift schedules from the demand forecast, track time and attendance and labor cost, distribute tips and service charges and keep certifications current. Recruitment and performance decisions stay with people.
Finance, Controlling & Sustainability
Agents run the daily revenue audit, reconcile folios, process payables and group billing, produce the USALI P&L and consolidate properties and taxes per jurisdiction, so finance reviews instead of assembles.
IT, PMS & Data Operations
Agents monitor PMS, POS and channel-manager integrations, triage the service desk, govern master data and handle GDPR data-subject requests, so IT keeps the estate running.
Agents run inside your infrastructure, on-prem, private cloud or hybrid. No data leaves your network without your approval. No dependency on us: it runs on infrastructure you control. The agent is yours to run, permanently.
You pay for the process automated, not consulting hours. If a process proves non-automatable, a voucher covers the next one.
Our fastest projects go live from 12 weeks; the plan for yours comes out of discovery, because it depends on the process and the systems it touches. Payback within one year for the large majority of projects.
HOSPITALITY FAQ
Answers before the first call: the questions hotel operators ask us most.
No. Our agents sit on top of what you have: the PMS (Opera, Mews, Protel, Apaleo and others), the POS, the channel manager (SiteMinder, D-EDGE, RateGain and others), the loyalty platform and your finance system. Where an integration does not exist, agents operate through the same interfaces your staff use today, and the audit trail records every step.
How we integrate with each system →Agents are configured per property, legal entity, currency and brand. Consolidated reporting rolls up across the portfolio, and local rules such as tourism and city taxes and VAT are applied per jurisdiction. One agent, many properties, one set of controls.
They measure technical automation potential: how much of the human work in a process is technically automatable at full deployment with clean, integrated data. They are not a forecast of headcount reduction and not a promise of realized savings. Physical work such as cleaning rooms or serving guests is not counted.
How we integrate with each system →We do not automate them. Under the EU AI Act, screening candidates and evaluating performance are high risk and require human oversight. Agents prepare schedules, track hours and document; hiring, evaluation and disciplinary decisions stay with your managers.
Inside your environment: on-prem, private cloud or the hosting region you choose, GDPR-aligned, with role-based access and full audit trails. Payment data stays within your existing PCI DSS scope. Your data is never used to train shared models.
Where agents run and who holds access →Fixed price per workflow automation. If during delivery we determine a process cannot be automated, you receive a voucher to automate a different process instead. Our fastest projects go live from 12 weeks; the plan for yours comes out of discovery, because it depends on the process and the systems it touches.
How we charge →
Book a 30-minute meeting with our team and discover what AI automation can do for your specific workflows.
