Product · Interfaces
Autonomous, in the hands of your people.
- HITLOn every deployment
- RunbooksOperator-ready on day one
Why operator experience matters
The difference between an agent that runs and an agent that runs right.
Autonomous operations require humans in specific roles: reviewers, escalation handlers, business-rule owners. If the tools aren’t there on day one, the agent slips out of governance and the pilot never scales.
Without a purpose-built operator surface
- Reviewers see the outcome — not the reasoning
- HITL becomes a spreadsheet, not a workflow
- Escalations get lost across channels
- Business rules drift from what the agent actually does
- Every incident triggers a manual archaeology exercise
With our operator experience
- Reviewers see the decision in its context
- HITL is a workflow — approve, reject, correct, override
- Escalations route by rule, per operation
- Business rules and agent behavior stay in lockstep
- Incidents are reconstructable — decision by decision
The operator surface
An operator surface, scoped per deployment.
Every Machines Like Me deployment includes the operator tooling its process requires, designed at kickoff, alongside the agent. No shared multi-tenant surface. No SaaS admin panel. The tooling lives inside your environment, next to the agent. These are the building blocks a deployment draws from, what ships is declared per engagement.
Decision review
Agent decisions surface in a review queue with the context a reviewer needs: the inputs, the recommended action, and where the deployment declares it, the reasoning and confidence behind it. Approve, reject or correct, per operation.
Live observability
Real-time view of what the agent is doing right now. Throughput, escalation rate, latency, error signals. Not for compliance dashboards, for day-to-day operators.
Business rule configuration
Confidence thresholds, escalation triggers and approval workflows are configurable per agent, per operation. Where the deployment calls for it, rules are exposed to business owners directly, tunable without a code change.
Audit search
Any decision, any time, searchable and reconstructable. Not just “what did the agent do?” — “why did it decide that?”
Decision review · queue3 pending
- Order #2841 · quantity exception64%ApproveCorrect
- Invoice #2209 · PO mismatch71%ApproveCorrect
- Refund request · above threshold58%ApproveCorrect
Escalation rate · 7 days
Drift monitor
No drift detected
Alerts fire on drift before it becomes an incident.
Running the operation
Oversight, runbooks and observability, in your team’s hands.
Human oversight is a workflow, not a checkbox
Confidence thresholds route work to reviewers automatically. Reviewers see the decision in context (inputs, recommended action, reasoning) and approve, reject, correct or override in one surface. High-impact decisions route to designated approvers, and every correction feeds the agent’s calibration. Governed by the Envelope →
Runbooks live with the agent, not after it
Every deployment ships with documented procedures for exceptions, escalations and recovery paths, versioned alongside the agent code, updated through review, and verified against the agent’s actual behavior. Operators never guess.
Every operator can see it running
Throughput, escalation rate and drift, live, in operator language, from the first call. Alerts fire before drift becomes an incident, and every incident is reconstructable decision by decision.
Concrete evidence
Every deployment declares its operator surface.
Not a feature list. A design decision, scoped with your operators in the project specification before go-live, live from the first decision.
- HITL workflowDeclared per operation: reviewers approve, reject, correct or override.✓
- Confidence thresholdsBelow threshold, work routes to human review automatically.per operation
- Escalation routesQueues with owners, SLAs and audit trails, per agent.✓
- Approval workflowHigh-impact decisions route to designated approvers.✓
- RunbookShipped with the agent, versioned alongside the code.versioned
- ObservabilityThroughput · escalation rate · drift, live from the first call.instrumented
- Audit searchAny decision, any time, searchable and reconstructable.✓
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