Agentic IT operations.

Simulated walkthrough, five steps. One: the agent watches uptime, latency, packet loss and open alerts across every service; everything is inside the configured thresholds, though latency is starting to rise in Europe. Two: at 14:32 UTC packet loss crosses the two per cent threshold and reaches 8.7 per cent, a twenty-nine fold increase in four minutes, affecting web, database and application services. Three: the agent maps what sits behind the gateway and concludes, with 96 per cent confidence, that traffic congestion on Primary Gateway EU-01 is the cause: interface utilization at 98 per cent, 14,280 queue drops and no configuration changes. Four: it proposes rerouting traffic to Backup Gateway EU-02, having checked that the backup has 62 per cent spare capacity, that the configuration validates and that a rollback plan exists; the action is reversible, stays within the approved automation policy, and is not executed until a person approves it. Five: four minutes after approval packet loss is back to 0.3 per cent, all three services are healthy, and the incident closes after eighteen minutes with its full audit trail. Illustrative scenario with sample data.