Solutions · By department
Agentic customer service.
AI agents that absorb peak loads, process refunds, and answer at machine speed, so service stays steady when demand is not.
ENTERPRISE AGENTS IN CUSTOMER SERVICE
Peak loads break service teams. Agents absorb them.
Agents navigate peak demand, process customer refunds swiftly, and handle the high-volume tasks that tax human teams, for a more streamlined, responsive, proactive operation. Built in your environment, licensed to you permanently.
- automation potential in customer service processes
- 71–81%
- reduction of operating costs
- 30%
- reduction of response times to customer inquiries
- up to 80%
AUTOMATION HEATMAP
Where agents pay off in Customer Service.
- High automation potential
- Medium automation potential
Communication Management
- Email Response Automation(high automation potential)
- Chatbot Interaction Handling(high automation potential)
- Social Media Response Management(medium automation potential)
- Customer Inquiry Routing(high automation potential)
- Multilingual Customer Support(medium automation potential)
Account and Order Management
- Retrieve Customer Orders(high automation potential)
- Customer Account Management(high automation potential)
- Order Modification Processing(medium automation potential)
- Shipping Status Updates(high automation potential)
- Subscription Management(medium automation potential)
Refunds and Payments
- Customer Refunds(high automation potential)
- Payment Processing(high automation potential)
- Credit Card Dispute Handling(medium automation potential)
- Late Payment Follow-up(high automation potential)
- Payment Receipt Automation(high automation potential)
Feedback and Complaint Handling
- Customer Feedback Analysis(high automation potential)
- Complaint Case Creation(high automation potential)
- Resolution Status Updates(high automation potential)
- Feedback-Based Alert Generation(medium automation potential)
- Review Management(medium automation potential)
CUSTOMER SERVICE PROCESS EXAMPLES
Six examples of what agents take over.
- Phone
Phone intake
The agent answers the call, holds a structured conversation, captures what the caller needs and routes it to the right person or system.
- Payments
Customer refunds
Refund requests handled end-to-end: purchase details validated against transaction records, amount calculated, refund initiated in your payment system.
- Orders
Retrieve customer orders
Detailed order data fetched from your order management systems — cross-referencing databases where needed — in seconds.
- Accounts
Customer account management
Accounts maintained and updated automatically: modifications processed, activity tracked, data synchronized across platforms.
- Communication
Incoming emails automation
Incoming emails scanned, classified by subject and content, and routed to the appropriate department.
- Self-service
Chatbot and FAQ handling
Repeat questions answered on your own channels, grounded in your documentation, with a clean handover to a person when the agent cannot resolve it.
AGENT IN ACTION
How a voice intake agent works.
What it does
The agent answers the phone, holds a structured conversation in the caller's language, captures what is needed and routes it to the right person or system with the context attached.
The objective
No caller waiting in a queue for a question that takes a minute. Your team receives only the calls that need a human, already summarized.
What it does
The agent answers the phone, holds a structured conversation in the caller's language, captures what is needed and routes it to the right person or system with the context attached.
The objective
No caller waiting in a queue for a question that takes a minute. Your team receives only the calls that need a human, already summarized.
Simulated walkthrough, five steps. One: the agent answers the call and greets the caller. Two: the caller is identified by customer reference C-10482 and matched in the CRM. Three: the agent captures the request, a delivery date change on order #58213 to 16 September, and reads it back for confirmation. Four: the agent creates case CS-2041, attaches the customer reference, order reference, requested date and call summary, and assigns it to Logistics with the status pending review. Five: the agent tells the caller the reference and that the team will confirm the date, and saves the call summary. Illustrative scenario with sample data.
GET IN TOUCH
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