AI Agents across forecasting, replenishment, pricing, returns and customer service.
WHY AUTOMATION FITS RETAIL
From demand forecasting and replenishment to price changes, vendor negotiation prep and returns, most workflows follow documented rules but still depend on someone executing them by hand, SKU by SKU and store by store.
Our AI agents take over these processes end-to-end, integrating with your ERP, planning, POS, e-commerce and customer data systems, and treating them as the systems of record they already are.
WHAT WE DO FOR RETAIL
Agents forecast and reorder. Your planners shape the assortment.
Source: Eurostat, sts_trtu_a and sts_trlb_a (G47), 2025
AI agents forecast demand for every product and store, and prepare orders and price changes. Planners review the exceptions and spend more time on the range.
Source: IHL Group, Inventory Distortion Study 2026
Orders go out before the shelf runs empty. AI agents combine forecasts, store feedback and supplier updates, so planners only step in when a decision is needed.
Negotiation prep, promotions and weekly reports are handled by AI agents. Buyers and category managers get their week back for the range and the customer.
* Our fastest go-live. Timelines depend on the complexity of the project and its processes.
INSIDE A RETAIL CHAIN
We don't deploy generic software. We design AI Agents around the processes, tools and people of each function, then connect them where it matters. Click any department to explore.
Merchandising & Buying
Agents assemble the negotiation pack and keep vendor contracts and scorecards up to date, so buyers negotiate instead of preparing to negotiate.
Planning, Allocation & Forecasting
Agents forecast at SKU, store and week, raise the replenishment order and surface only the exceptions, so planners work on the decisions the model cannot make.
Pricing & Promotions
Agents prepare the price change, check it against rules and competition and push it to every channel, so pricing decides the strategy rather than executing it.
Supply Chain & Distribution
Agents run the administrative layer of the supply chain end to end. The physical handling in the warehouse stays physical, and the number reflects that.
Store Operations
Agents distribute and track store tasks and build the labor schedule. Execution on the shop floor is physical work and is capped accordingly.
E-commerce & Omnichannel
Agents keep the catalog, availability and order orchestration consistent across channels, so the online team works on proposition rather than plumbing.
Customer Experience & Loyalty
Agents resolve routine contact end to end and hand the advisor context for the rest, so service volume rises without headcount.
Returns & Reverse Logistics
Agents process the return and the refund and flag the abuse patterns, so the team works the exceptions rather than the queue.
Marketing, Trade & Content
Agents produce and deploy campaign content and reconcile trade spend, so marketing spends its time on the idea and the customer.
Finance, Controlling & Sustainability
Agents run the transactional core of finance. Sustainability disclosure depends on supplier data, so it sits lower and the range shows it.
HR, Workforce & Compliance
Agents handle the transactional side of HR. Decisions about people are high risk under the EU AI Act and stay with a human, which caps that part.
Data, Tech & Security
Agents run the service desk and keep the data platform and access model current as people join, move and leave.
Agents run inside your infrastructure, on-prem, private cloud or hybrid. No data leaves your network without your approval. No dependency on us: it runs on infrastructure you control. The agent is yours to run, permanently.
You pay for the process automated, not consulting hours. If a process proves non-automatable, a voucher covers the next one.
Our fastest projects go live from 12 weeks; the plan for yours comes out of discovery, because it depends on the process and the systems it touches. Payback within one year for the large majority of projects.
RETAIL FAQ
Answers before the first call: the questions retail operators ask us most.
No. Our agents sit on top of what you have: the ERP, the planning and replenishment tool, the POS, the e-commerce platform and the customer data platform. Where an integration does not exist, our agents operate the same screens your staff uses today.
How we integrate with each system →They measure technical automation potential: how much of the human work in a process is technically automatable at full deployment with clean, integrated data. They are not a forecast of headcount reduction and not an efficiency rate already achieved. Physical work in stores and warehouses, and decisions about people, are capped explicitly.
How we integrate with each system →We do not automate them. Under the EU AI Act, screening candidates and evaluating performance are high risk and require human oversight. Agents prepare, structure and document; the decision stays with your managers, and that is reflected in the figures we publish.
Hosted in the region of your choice, GDPR-aligned, with role-based access and full audit trails, and the option of private or on-prem deployment. Payment data stays within your PCI DSS scope. Your data is never used to train anyone else's models.
Where agents run and who holds access →Fixed price per workflow automation. If during delivery we determine a process cannot be automated, you receive a voucher to automate a different process instead. Our fastest projects go live from 12 weeks; the plan for yours comes out of discovery, because it depends on the context of each project.
How we charge →
Book a 30-minute meeting with our team and discover what AI automation can do for your specific workflows.
