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From alarm triage and field dispatch to B2B provisioning and NIS2 reporting, most workflows follow documented rules but still depend on someone executing them by hand.
Our AI agents take over these processes end-to-end, integrating with your OSS/BSS, ticketing, CRM and field systems, and treating them as the systems of record they already are.
Fault triageAlarms correlated against topology and turned into work orders1
Field dispatchDispatch packs assembled and on-site findings filed back2
Customer intakeVoice and chat answered, captured and routed with context3
WHAT WE DO FOR TELECOMMUNICATIONS
Keep the network running
from alarm to activation.
Agents triage the alarms. Your field teams fix the faults.
1 / 3
Traffic vs hours worked · index 2021 = 100Traffic ×2.6, hours −3%. Agents absorb the alarms in between.
Customer Care & Contact Center · automation potential
67–77%
Source: Ericsson Mobility Report, June 2026 · Eurostat, sts_selb_a (J61), 2025
Growing networks. Clearer priorities.
AI agents group related alarms, identify duplicate tickets and prioritize incidents using service impact and agreed rules. Your team gets a clear view of what needs attention, helping operations keep pace as the network expands.
Alarms · Tickets · Field work
Fault queuesFrom alarm to work order, without the wait
ManualQueue hours
AutomatedMinutes
Field Operations & Installation · automation potential
66–76%
Order Management & Service Provisioning · automation potential
78–88%
From fault report to field action.
AI agents turn alarms and customer reports into structured work orders, add relevant site details and route jobs to the right field team. They track service deadlines and update asset records with field findings, keeping teams coordinated from dispatch to resolution.
Alarms · Work orders · Field findings
Back-office loadWhat agents take off the engineer's week
MOPs
Evidence
Reports
Automated
Fastest go-live *
from 12 wks
Payback
< 12 mo
Less manual work
5–10×
Keep expertise focused on the network.
AI agents prepare shift handovers, maintain site records, gather compliance evidence and assemble supporting information for billing disputes. Engineers and technicians get up-to-date documentation with less manual work, so they can focus on network reliability and performance.
Handover · Site records · Evidence
* Our fastest go-live. Timelines depend on the complexity of the project and its processes.
INSIDE A TELECOM OPERATOR
Custom agents, built for every
telecom department.
We don't deploy generic software. We design AI Agents around the processes, tools and people of each function, then connect them where it matters. Click any department to explore.
Agents deduplicate and correlate the alarm stream, open and route the ticket, and draft the KPI pack, so network engineers spend their shift on the faults that matter rather than on the queue.
Agents handle the repeat contact end to end and hand the advisor the context for the rest, so the contact center absorbs volume without absorbing headcount.
Orders qualified, ports processed, top-ups live, renewals on time.
Agents run the paperwork behind every consumer sale: eligibility, portability, activation and renewal, so store and online staff stay on the conversation with the customer.
Agents assemble the tender response, the configured quote and the SLA report from your own systems, so account teams spend the week with the customer rather than in the CRM.
Agents run mediation, invoicing, dunning and reconciliation, and flag the leakage before the close, so revenue assurance investigates instead of extracting.
Agents maintain the catalog, execute the campaign and track what competitors launched this week, so product and pricing decide on evidence rather than on last quarter's deck.
Automation potential70–80%
Product catalog management
Campaign execution & orchestration
Personalized next-best-offer
Market intelligence & competitor tracking
Digital marketing operations
Field Operations & Installation
Jobs dispatched, appointments confirmed, work closed, billing triggered.
Agents route the technician, keep the customer informed and close the job into billing, so field teams add installs per day without adding vans.
Agents assemble the NRA report, answer the DSAR within the clock and keep the NIS2 evidence current, so legal reviews a finished file rather than building one.
Automation potential67–77%
Regulatory reporting to NRAs
GDPR data-subject requests (DSAR)
Data retention & erasure enforcement
NIS2 security incident reporting
Sanctions screening & ongoing KYC
Finance, FP&A & Treasury
Close run, revenue reported, cash managed, capex tracked.
Agents prepare the close, reconcile intercompany and roll the forecast forward, so finance explains the number instead of assembling it.
Agents plan contact-center and field capacity, run onboarding and keep technician certifications from lapsing, so HR works on the people rather than the paperwork.
Agents run inside your infrastructure, on-prem, private cloud or hybrid. No data leaves your network without your approval. No dependency on us: it runs on infrastructure you control. The agent is yours to run, permanently.
You pay for the process automated, not consulting hours. If a process proves non-automatable, a voucher covers the next one.
03
From 12 weeks · fastest go-live
Our fastest projects go live from 12 weeks; the plan for yours comes out of discovery, because it depends on the process and the systems it touches. Payback within one year for the large majority of projects.
Answers before the first call: the questions telecom leaders ask us most.
Do we need to rip and replace our OSS/BSS stack?
No. Our agents sit on top of what you have: your OSS/BSS, ticketing, CRM, field and billing systems. Where an integration doesn't exist, our agents operate the same screens your staff uses today.
Agents don't touch network elements directly. They work within your change-management process: every action is auditable and reversible, human sign-off is built in where you require it, and your engineers retain ultimate responsibility for the network.
Where is our data?
Hosted in the region of your choice, GDPR-aligned, with role-based access, full audit trails and the option of private or on-prem deployment for enterprise clients. Your data is never used to train anyone else's models.
Uncertain cases are escalated to your team with full context — the agent proposes an action, a human decides. Every decision is logged and feeds back into the agent's behavior.
How do you price?
Fixed-price per workflow automation. If during delivery we determine a process cannot be automated, you receive a voucher to automate a different process instead. Optional SLAs are agreed per project, based on business hours.
